Globe Services Package
The Globe Services Package is comprehensive and fulfills the needs of our holiday and vacation customers ensuring maximum, comfort, value and service.
We also offer a range of additional services to cater for your needs. If you have any questions about our services or have a specific requirement, please call us on 020 7935 9512 or complete our enquiry form.
Regional UK apartments do not include Globe's hospitality package services.
The Globe Services Package includes:
- Key Delivery
- Housekeeper Prepared Apartments
- On Your Arrival
- Complimentary Welcome Groceries
- Weekly Housekeeping Service
- Phone Calls Included up to the First £5.00
- Internet Access
- Globe Hospitality 24/7
- Mini Safe
- Apartment Lock-out Service
- Car Collection - this is charged in addition
- End of Stay Cleaning
Guests can collect their keys from Globe's offices during office hours (9.00 - 5.30 p.m. Monday to Friday). Out of hours, Globe operates key collection points. Alternatively, and in Central London, Globe will courier keys to your offices.
Housekeeper Prepared Apartments
Prior to your arrival, one of our dedicated housekeepers will prepare your apartment and complete a checklist to confirm that everything is just how it should be. If something isn't quite right, please contact us and we will ensure our maintenance team deals with your issue.
On Your Arrival
In the bathroom you will find guest Toiletries (supplied by Temple Spa) and a 4-roll pack of toilet tissue. Guests will need to buy their own thereafter, depending on their chosen apartment. A full set of professionally laundered white towels will be provided as per the reservation, which are changed once a week. New towels are charged in accordance with Globe's additional services and charges.
In the kitchen you will find washing powder tablets, dishwasher tablets (if applicable), paper towels and basic cleaning materials. Guests will need to buy their own thereafter, depending on chosen apartment.
In the bedroom you will find professionally laundered white linens, changed once a week. Additional linen is charged in accordance with Globe's additional services and charges.
For your arrival, tea, coffee, salt, pepper, sugar, orange juice, mineral water, milk, sweet biscuits and savoury crisps (sorry no substitutions) are provided. Additional groceries are charged in accordance with Globe's additional services and charges.
Weekly Housekeeping Service
Each apartment is scheduled for a weekly visit at minimum, after the initial 7 nights, depending on your chosen apartment.
Guests are reminded that our weekly housekeeping service is a general change of linen, a dust and vacuum. Guests are expected to keep kitchens and bathrooms ‘generally' clean. Additional housekeeping can be provided in accordance with Globe's additional services and charges .
Phone Calls Included
The first £5.00 (inc. VAT) of calls are included. Additional calls are charged in accordance with the Globe Telephone Tariff.
All of our apartments have broadband (cable and wi-fi) internet access. Connection information is given upon arrival.
Globe Hospitality 24/7
To contact Globe's out of hours emergency service, call Globe's main number 020 7935 9512 and select option 1. A member of Globe's Team will call you back, as soon as possible when out of hours, to assist with your problem or query.
Mini safes (where provided) are simple to use with instructions supplied. There is a call out charge to reset the safe if used incorrectly.
Apartment Lock-out Service
Globe's emergency service will get you back into your apartment as quickly as possible. There is a call out charge to attend when keys have been left in the apartment. Lost keys will be charged in accordance with Globe's terms and conditions.
Our preferred chauffeur will meet and greet guests and arrange the supply of keys to the reserved apartment, which is charged in accordance with Globe's additional services and charges. That means an express check-in without first stopping at Globe's reservation offices. Guests are reminded to refer to our terms and conditions when using the chauffeur service.
End of Stay Cleaning
The end of stay cleaning is comprehensive; preparing the apartment for our next guest is included within the Services Package.